Sick Policy: If you are sick, or your child has a fever or has been sick in the last 24 hours, please reschedule. Some of our clients are the tiniest of clients and do not yet have an immune system that can support getting sick. Unfortunately, if you come in and someone is under the weather, I will have to reschedule your session.
Orders & Galleries: All galleries are up for 7 days for your to view and decide on your orders. Galleries that need to be extended are done so after a $25 fee has been paid. Albums, books, and custom products must be approved prior to ordering. Once your images have been chosen from your gallery a mock up of your final product will be emailed to you. This is where you will choose your cover material and approve your selection. Emails are sent when your order in its entirety has arrived and has been packaged. Your order will be held for as long as it is needed. No orders will be placed until final payment has been made. Payment plans are always available and there are no fees attached.
Raw Images: Digital Portraits are color corrected and hand edited. We do not offer RAW images as part of any package or service. You would not go out to eat with your family and ask to cook your own food. Who has time for that? That is part of my job and one of my favorite parts.
Emails: If you do not receive your email within the promised time period please contact us. Emails have been rejected as spam or returned as nondeliverable. Despite our best efforts we have no ability to see this through our current gallery site.
Shared Sessions: Sessions may always be split unless stated. However, the individual whom is signing the agreement will be the recipient of the gallery. We will not share any gallery unless we have written permission and have received the email address from the agreement holder.
If there is something better we can do we always want to know. Please email us directly at firstname.lastname@example.org or through our contact form so we can address the issue. Since we have been on medical leave for so long, please be patient with us as we get our social media, emails, and orders caught up and up to date. We appreciate all of our amazing clients for their patience, absolute support, and kind words. We never expected any of you to check up on us as often as you have, but I love the bonds that have been forged and love that you have cared so much about my baby!