Sick Policy: If you are sick, or your child has a fever or has been sick in the last 24 hours, please reschedule. Some of our clients are the tiniest of clients and do not yet have an immune system that can support getting sick. Unfortunately, if you come in and someone is under the weather, I will have to reschedule your session.
Orders & Galleries: All galleries are up for 7 days for your to view and decide on your orders. Galleries that need to be extended are done so after a $25 fee has been paid. Albums, books, and custom products must be approved prior to ordering. Once your images have been chosen from your gallery a mock up of your final product will be emailed to you. This is where you will choose your cover material and approve your selection. Emails are sent when your order in its entirety has arrived and has been packaged. Your order will be held for as long as it is needed. No orders will be placed until final payment has been made. Payment plans are always available and there are no fees attached.
Raw Images: Digital Portraits are color corrected and hand edited. We do not offer RAW images as part of any package or service. You would not go out to eat with your family and ask to cook your own food. Who has time for that? That is part of my job and one of my favorite parts.
Emails: If you do not receive your email within the promised time period please contact us. Emails have been rejected as spam or returned as nondeliverable. Despite our best efforts we have no ability to see this through our current gallery site.
Shared Sessions: Sessions may always be split unless stated. However, the individual whom is signing the agreement will be the recipient of the gallery. We will not share any gallery unless we have written permission and have received the email address from the agreement holder.
If there is something better we can do we always want to know. Please email us directly at firstname.lastname@example.org or through our contact form so we can address the issue. Since we have been on medical leave for so long, please be patient with us as we get our social media, emails, and orders caught up and up to date. We appreciate all of our amazing clients for their patience, absolute support, and kind words. We never expected any of you to check up on us as often as you have, but I love the bonds that have been forged and love that you have cared so much about my baby!
Frequently Asked Questions
How long are your sessions?
Newborn sessions can take anywhere from 2-3 hours. We make as much time as your baby needs with stops for cuddles, feeding, and diaper changes. Our Portrait sessions and smash cake sessions can take up to one hour. We do our best to make each session as smooth and relaxed as possible. Engagement sessions can take from 1-2 hours.
Do I get the digitals with my session?
Every session comes with both digital images in an online gallery with personal print release as well as printed images. The digital gallery images are print ready and you may choose who to print with. I cannot guarantee color and quality at every location you choose however if you do not choose tp print with me I do suggest Mpix.com.
How long until I get my pictures?
All galleries are delivered as of July1, 2018 through an online gallery that is available only to you. In 2020 we are expecting to go through a small change where we share some time looking through your images together and you choose your product design. Currently the average turnaround time is 1-2 weeks. You will need to make sure the email address is saved into your address book to avoid email delays.
How do I get my pictures?
We currently provide an online gallery with access to download, additional prints and products to complete your session.
What do I wear?
We have a great guide designed based on the season and this crazy New England weather we love so much.
Do you travel?
I love to travel. So absolutely yes! All travel within 40 miles of 03848 is included in the session fee. Any travel over 40 miles does have a small travel fee. Weddings, elopements, and travel engagement sessions do include travel costs.
Do you have props?
I provide clothing, props, set designs, all of the fun stuff. You bring the most important part. I have years of accumulated props and clothing. We provide Maternity gowns (as well as commission new gowns based on your design) newborn clothing, and we go up to one year clothing. We do have some clothing for children up to 7/8. All of our clothing, blankets, and wraps are professionally cleaned.
What kind of equipment do you use?
We love Canon and have nothing against Nikon. Canon in our family has been tradition. We also use a Paul Buff lighting set up.
How does your referral plan work?
The Referral Plan is a fun way to earn money towards future products and free session. For every person you refer to Lace and Twigs Photography you and your friend will earn $25 when they book and complete their session. For prints, products, and donations you can earn even more. At certain times of the year you can earn double the referral money.
Your referrals mean so much to us!
How do I get pricing and book a session?
Want more details and ready to book a session with us? It only takes a minute. Send over a quick note using our contact form. Be sure to let us know how you found us and who we can thank. You can find the form at the very top of the website on the left hand side. We look forward to speaking with you!